• Overview
• Resources
• Community Involvement
• Building Diversity Into University Processes
• • Partnering for Performance
• • Total Compensation
• • Learning and Development
• • Issues Resolution
• • Accomodating Students/Employees
• Measuring Results

Issues Resolution

Human Resources representatives are available to assist employees and supervisors in resolving workplace issues and conflicts. Since open communication facilitates fair treatment, you are encouraged to ask questions and to offer opinions and suggestions. Your first line of communication on job-related matters is your supervisor. Discussion with your supervisor usually can solve problems that may develop and often leads to a better working environment. Tips for effective conflict resolution When conflicts arise, the first line of communication for staff on job-related matters is your supervisor. Discussions with your supervisor usually can solve problems that may develop and often leads to a better working relationship. These tips may be helpful in resolving employee and/or work-related problems:

• Analyze the situation
• Separate feelings from facts
• Define the problem
• Talk about your interests: What do you really care about? What you need to have happen?
• Develop goals and objectives. How would you like things to be?
• Generate ideas/options for satisfying interests or achieving the desired outcome
• Discuss, evaluate various options, negotiate, and decide
• Make sure there is a clear plan for implementation‹and then implement.
• Review and evaluate how things are going